I searched around the internet and came across Joe Shade www.joeshade.com . Just what I was looking for! Easy set up and UV protection said the website. They even had instructional videos to demonstrate the umbrella. I promptly ordered one.
In less than a week, my Joe Shade Umbrella arrived. Just like the website promised, it set up super easily! After it was all set up, I noticed a few places where the fabric of the umbrella was ripped. Not good. Not that I was going to use it for rain (which I might in a pinch), it would be the beginning of bigger rips. What to do?
First, I took some pictures of the rip with my camera and down-loaded them to the computer. Second, I returned to the website and found a "contact" section and emailed my concerns, although there was not a way to attach my pictures. Then I saw a phone number, so I called and left a message. Lastly, I finally found an email address, so I emailed and attached the pictures. What overkill! Sure wish I found the email address first. I tried to be straightforward and nice about my complaint in all three messages. Well, in no time at all, I received an email from Dave at Joe Shade letting me know he got all of my correspondence (I felt a little embarrassed about the overkill.) He also told me that another umbrella would be on its way soon, and that they would inspect it thoroughly before mailing it out. Wow! That was so nice.
So...a big THANK YOU goes out to Joe Shade. I am so looking forward to sunny soccer weekends, having my own shade that I can share with others.
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